Find answers to common questions and more with our online help centre. Can't find what you're looking for? Visit our contact us page.
What are your opening times?
Customer services are open from 09:00am till 17:00pm Monday to Friday. Our hire shop is open from 09:00am till 17:00pm Monday to Saturday and from 10:00am till 16:00pm on Sundays. Deliveries and collections are available outside of normal operating hours if necessary.
I forgot my password. How do I change it?
Due to data protection, to reset your password you will need to call us on our freephone 0800 310 1034.
How do I leave a review?
We love to hear from our customers. You can leave a review via our reviews page.
Where can I find my reference number?
Almost all documentation received from us will have a reference number at the top of the first page. Each document will have a different reference number but all are valid and can be used to find your file on our system.
I've missed a payment, how can I pay?
If you have missed a payment you can clear your balance by calling our customer services department on 0800 310 1034.
How can I make a complaint?
How do I book and pay?
The quickest and easiest way to place a booking with us is by calling 0800 310 1034 and speaking with a member of our customer services team. Your booking can also be processed by emailing firstname.lastname@example.org although this can take up to 24 hours.
How do I cancel my booking?
How do I get a VAT receipt?
Can I have a site visit?
In most situations site visits are not necessary as we have the facility to use state of the art online mapping software that allows us the plan your event digitally.
What payment methods do you offer?
We currently accept the following forms of payment: